Thankfully Mrs R, with the receptionist's help, got a new prescription and took this one to an independent pharmacist. Interesting that with all my annoyance at Lloyds Pharmacy, rather than phone I chose to email via their website and then post a message on their Facebook page. A phone call would have been more immediate, though whether I could have spoken to anyone useful is doubtful - or so I tell myself. I wasn’t in a constructive frame of mind, sometimes it’s better to step back for a few minutes and put it down on screen, avoid the emotive language and get at the relevant detail. I was angry and I’m not sure the staff attitude helped; you’d think they’d run out of a brand of shampoo based on their reaction, it was certainly nothing to worry about, nothing for them to worry about anyway.