
Last weekend the connection speed dropped so low the on-demand service stopped working again. A couple of speed tools suggested I was getting a measly 500kbps, and the diagnostic suggested by the BT engineer indicated I was configured for ‘up to’ 4Mb; so I’d found something else on which to deliberate. I suspect, but who knows, I am a victim of BT throttling; my daughter having found the delights of YouTube, corresponding with an email warning that I had used 32GB of my 40GB monthly allowance, is a clue. However, if I believe BT, since the on-demand service doesn’t contribute to the monthly allowance, I wouldn’t have thought this should make a difference and at least that part of the service should still work.
It doesn’t help that my rather creaky Home Hub instils so little confidence. I reboot it on an almost weekly basis and often get stronger signals from wireless devices other than my own; this I hope to address with the new hub I’ve ordered today. But BT, if you’re able to hear this, because with your service there’s no telling whether you’ll get the message, don’t stick “free delivery” on the image unless “free” really is one of the delivery options; it’s kind of annoying.
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